• Standard Warranty: 2-year comprehensive warranty on the entire machine, including labor and replacement parts (excluding wear-and-tear components like tape rollers and blades).
• Extended Protection: Optional 1-3 year extended warranty packages, covering core components (servo motors, PLC, pneumatic systems) and providing priority service.
• Genuine Parts Guarantee: All replacement parts are 100% original, manufactured to meet the same quality standards as the original equipment, ensuring compatibility and long-term reliability.
• Free Training: On-site or online training for your operators and maintenance teams, covering machine operation, daily maintenance, troubleshooting, and parameter optimization—ensuring you maximize efficiency and minimize downtime.
• Preventive Maintenance Program: Customized maintenance plans based on your production volume (e.g., monthly/quarterly/annual inspections), including lubrication, component testing, and performance calibration, to prevent potential failures.
• Remote Diagnostics: Advanced IoT-enabled machines support real-time remote monitoring and diagnostics. Our engineers can identify issues remotely, provide instant solutions, or guide you through troubleshooting via screen sharing.
Spare Parts & Logistics
• Global Spare Parts Warehouse: Stocked with a full range of spare parts, ensuring fast delivery (2-5 business days for standard parts, expedited shipping available for emergencies).
• Wear-and-Tear Kit: Complimentary initial wear-and-tear kit (including blades, rollers, and adhesive strips) with each machine, helping you avoid unexpected downtime in the early stages of use.
Long-Term Partnership
• Lifetime Technical Consultation: Free technical advice for the entire service life of the machine, including upgrades, retrofits, and compatibility with new packaging materials or production lines.
• Customer Satisfaction Follow-Up: Regular post-sales checks (1 month, 6 months, 1 year after installation) to gather feedback, address concerns, and ensure your expectations are met.
With our dedicated after-sales team of certified engineers (average 8+ years of industry experience), we stand behind our products and support your business growth with reliable, efficient, and customer-centric service.
• Rapid Response: 24/7 technical support + 48-hour on-site service (major regions).
• Warranty Assurance: 2-year full machine warranty + optional extended protection for core components.
• Genuine Parts: Fast delivery of 100% original spare parts via global warehouses.
• Free Training: On-site/online training for operators and maintenance staff.
• Preventive Maintenance: Customized plans to maximize machine lifespan and reliability.
• Lifetime Support: Ongoing technical consultation and upgrade guidance.
Our after-sales service is designed to minimize your downtime, protect your investment, and ensure your carton sealer delivers consistent performance for years to come.
English 
